6 Februari 2025

Olsson Parts among the most appreciated in the sector – customer survey shows we are world class

Olsson Parts, which is one of the Nordic region’s leading suppliers of spare and service parts for tractors, construction machinery and marine diesel engines, has once again demonstrated that customer satisfaction is at the heart of our business.

A recent customer survey by Alba Business Group shows that Olsson Parts is continuing to deliver at the highest level, with a Net Promoter Score (NPS*) of 61 – a figure that positions the Orust company as world class.

With a CSI (Customer Satisfaction Index) of 4.33 out of a possible 5, Olsson Parts is right at the top in all the customer surveys carried out by Alba Business Group. Customers highlight accessibility, personal service and high levels of technical expertise as factors that are key to Olsson Parts’ success. We are awarded particularly high ratings for our rapid deliveries and extensive product knowledge.

Celebrating successes – and aiming even higher!

Olsson Parts is proud of our strong results, which demonstrate that the company is on the right track, although our desire to develop further is still just as strong. CEO Håkan Ekstrand considers the wishes of our customers to be the main driving force:
– The survey shows that there is a strong interest in us having both a broader and a more in-depth range, and we take this extremely seriously. We are constantly developing our offer, particularly in our existing product areas, although we are also looking at new opportunities.

At the same time, the company is focusing on making the customer experience at www.olssonparts.com even easier and more intuitive:
– Being our customer should be easy.

A reliable partner for the future

The high ratings awarded by customers are clear evidence proof that Olsson Parts’ customer-centred strategy is working:
– We are now looking forward to continuing to build on our strengths, and to use customer feedback to become even better, concludes Håkan Ekstrand.

* NPS is a metric that is used to measure customer loyalty by asking how likely they are to recommend the company to others.

For more information contact CEO Håkan Ekstrand at 0304-75 10 05 or hakan.ekstrand@olssonparts.com.